Nordstrom has grown from one Seattle shoe store into a nationwide fashion specialty retailer with renowned customer service, generous size ranges and a wide selection of the finest apparel, shoes and accessories for the entire family. Known for its wide aisles, use of back wall displays, tasteful fixturing, seating for shoppers and its trademark live piano players, Nordstrom epitomizes specialty retail department store shopping. We’ll get to see for ourselves when Nordstrom opens a store at Kenwood Towne Centre.
Grand Opening Day Fri, Sept 25 at 10am
At one point the Nordstrom’s Employee Handbook was this:
Welcome to Nordstrom
We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use good judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
While times have changed and there is now a full employee handbook, this page is the beginning of that handbook. Whatever they are teaching they must be doing it right as Nordstrom’s reputation is still as strong as ever, as testified by these quotes:
“Nordstrom is legendary for the way they take care of the people who walk through their doors.”-Ken Blanchard, Coauthor, The One Minute Manager
“Nordstrom is a national model for outstanding customer service.”
– J. Willard Marriott Jr. Chairman and President, Marriott International, Inc.
Can’t wait to check it out and see if it lives up to the hype! Roadtrip
anyone?
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